Terms of Service

By accessing or using ArbiTrade (the “Platform”), operated at arbitrade.app, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Platform. ArbiTrade is operated by Grant de Graf (“ArbiTrade”, “we”, “us”).

ArbiTrade is an arbitrage intelligence, RFQ coordination, and counterparty discovery platform for physical commodities. ArbiTrade does not:

• Act as a broker, dealer, broker-dealer, marketplace operator, financial intermediary, exchange, alternative trading system, principal, or counterparty to any transaction.
• Execute, match, route, or settle trades on behalf of any party.
• Hold, custody, transmit, or guarantee funds, securities, commodities, or any other assets.
• Guarantee the accuracy, timeliness, or completeness of pricing, signals, counterparty status, or any other data.
• Guarantee execution, delivery, quality, payment, profit, or commercial success of any transaction.
• Provide investment, legal, tax, customs, or sanctions advice.

All commercial transactions, contracts, payments, deliveries, inspections, and compliance obligations remain entirely between the user and the counterparties they identify through the Platform.

You must be at least 18 years old and legally capable of entering into binding contracts in your jurisdiction. You represent that your access to the Platform does not violate any applicable law, sanctions regime, or third-party agreement.

You are responsible for safeguarding your account credentials. You must notify us promptly of any unauthorized access. We may suspend or terminate accounts that breach these Terms or pose a risk to the Platform or other users.

ArbiTrade offers Free, Pro, and Enterprise tiers. Pro and Enterprise are paid subscriptions billed in USD on a month-to-month or annual basis at the rates published on our Pricing page. Subscriptions auto-renew until cancelled. Refunds are not provided for partial periods except where required by law.

Pro tier is limited to 20 RFQ dispatches per calendar month. Enterprise tier is unlimited but subject to reasonable-use review. ArbiTrade reserves the right to throttle or suspend RFQ dispatch if usage indicates spam, scraping, or abusive behaviour toward listed counterparties.

ArbiTrade maintains a curated counterparty database. Inclusion in the database does not imply endorsement, verification of solvency, or guarantee of conduct. Sanctions and verification status is shown as a guide only; you must conduct your own KYC, sanctions, anti-money-laundering, and counterparty due diligence before transacting.

You may not use the Platform to send unsolicited bulk communications, scrape contact data, or otherwise misuse the counterparty network. Such activity may result in immediate termination and removal of access to the counterparty database.

All signals, prices, costs, margins, and counterparty data are provided as-is, without warranty of any kind, express or implied. Prices and spreads change rapidly; ArbiTrade is not liable for losses arising from stale data, computational error, or reliance on Platform output.

ArbiTrade computes price signals from a combination of public-exchange benchmark futures, FX rates from the same sources, and statically-refreshed basis differentials and freight cost models. While we work to ensure accuracy, we make no representation that any displayed price reflects the live market at any precise moment, and all prices are indicative and must be independently verified.

Physical commodity transactions clear over multi-day timelines and execution depends on counterparty terms, inspection, documentation, and other factors outside any pricing signal. Users acknowledge that all pricing displayed in the platform is indicative and must be independently verified before any transaction commitment is made.

ArbiTrade is not liable for losses or missed opportunities arising from reliance on displayed pricing.

ArbiTrade collects and processes personal information in accordance with the Privacy Policy. When a user uploads their own contact lists or third-party data to the Platform, the user acts as the data controller and ArbiTrade acts as the data processor. The user is responsible for:

• Ensuring a lawful basis exists for processing (under GDPR Article 6, CCPA, or equivalent).
• Obtaining necessary consents from data subjects before uploading their information.
• Complying with all applicable data protection laws, including GDPR, UK GDPR, and CCPA.

By uploading data to ArbiTrade, you represent and warrant that you have all necessary rights and permissions to do so and that the processing complies with all applicable law. ArbiTrade will process such data only as instructed by you and in accordance with Standard Contractual Clauses where required for international transfers.

To the maximum extent permitted by law, ArbiTrade's total aggregate liability arising out of or relating to these Terms or your use of the Platform is limited to the lesser of (a) the fees you paid us in the twelve months preceding the claim, or (b) USD 1,000.

ArbiTrade is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profit, loss of revenue, loss of business opportunity, or loss of data, even if advised of the possibility of such damages.

You agree to indemnify and hold harmless ArbiTrade, its operators, employees, and agents from any claim, liability, loss, or expense (including reasonable legal fees) arising from your use of the Platform, your transactions with counterparties identified through the Platform, or your breach of these Terms.

You represent and warrant that neither you nor your counterparties are subject to sanctions administered by the United States Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom, the United Nations, or any other applicable sanctions authority. Use of the Platform to facilitate any sanctioned transaction is strictly prohibited and constitutes immediate grounds for termination.

All Platform content, software, signal logic, and curated counterparty data are the intellectual property of ArbiTrade or its licensors. Subscribers receive a limited, revocable, non-exclusive licence to use the Platform for their own internal business purposes only. No resale, redistribution, or scraping of Platform data is permitted.

We may suspend or terminate your access at any time, with or without notice, for breach of these Terms or for any reason at our discretion. Upon termination, your right to access the Platform ceases immediately. Sections 8 through 15 survive termination.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. Disputes shall be resolved by binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction in England and Wales or any other jurisdiction where the other party is located.

We may amend these Terms from time to time. Material changes will be notified by email or via the Platform. Continued use after notice constitutes acceptance of the amended Terms.

Questions about these Terms: support@arbitrade.app.