1. No refunds
All subscription fees paid to ArbiTrade are non-refundable. We do not issue refunds for paid subscription periods, including partial-month or partial-year periods, and including periods during which a subscriber has not actively used the platform.
2. Cancellation
Subscribers may cancel a monthly or annual subscription at any time. Cancellation takes effect at the end of the then-current paid subscription period. No further charges will be billed after the cancellation date, and access to paid features will continue until the end of the period already paid for.
To cancel, subscribers may either:
- Cancel directly through the billing portal accessible from their account, or
- Email support@arbitrade.app requesting cancellation.
3. Exceptional circumstances
In the event of a documented billing error, duplicate charge, or unauthorised use of a payment method, ArbiTrade will investigate and, where appropriate, issue a refund limited to the amount of the verified error. Such requests must be made within 30 days of the disputed charge by emailing support@arbitrade.app with the relevant transaction details.
4. Statutory rights
Where applicable consumer-protection law (including but not limited to UK Consumer Rights Act 2015 and EU consumer regulations) grants a subscriber a non-waivable statutory right to a refund or withdrawal, this policy does not override those rights. Subscribers who believe they are entitled to a statutory refund should contact support@arbitrade.app with supporting detail.
5. Changes
ArbiTrade may update this Refund Policy from time to time. Material changes will be posted on this page with a revised "last updated" date and, where appropriate, communicated to active subscribers by email.